reception agent
First impressions are everything! As a Reception Agent, you will take care of guests from the moment they arrive to their departure by ensuring that they have an unforgettable experience with us.
What it is for you:
– The Employee Benefits Card offers discounted rates with Accor around the world
Learning programs through our academies
– An opportunity to develop your talent and grow within your real estate and around the world!
– Ability to make a difference through CSR activities, such as Planet 21
What will you do:
Registration and enrichment of all incoming guests in accordance with established procedures
– Perform check-in, check-out and room changes and ensure that all data is accurately entered into the hotel system
Maintain cashier float and ensure accurate daily reports of all funds received
Cashing personal and hotel guest checks by cash and currency exchange assistance
Keeping abreast of all amendments to accounting policies and procedures
– Fulfilling guest requests to use the safe at all times
– Familiar with all special promotion procedures for programs such as seasonal packages, frequent flyer programs and also hotel group loyalty programs
Attending guest complaints, inquiries and requests, referring issues to supervisor/assistant manager if unable to assist
– Be aware of other Raffles properties so that guests who indicate any subsequent destination on the check-in card on a subsequent reservation can be ‘sold’ to another Raffles property
Ensure that guests leave the hotel with a positive impression of the hotel service
Perform audit balances and prepare all reports for review in an orderly manner
– When you are in the night shift, check the night report, prepare the morning report, prepare all the necessary forms for the arrival of the guests
Maintain thorough knowledge of standard booking procedures
Maintaining exemplary department standards of behaviour, appearance and attitude
Ensure that the front desk work area is kept clean and in order at all times
Fully familiar with credit policy
– Adhere to occupational health and safety policies and procedures
– Perform related duties and assigned special projects
Personality traits:
– Strong written and verbal communication skills in English
Able to develop rapport with colleagues and management staff and gain support
Ability to work cohesively with co-workers as part of a team
The ability to focus attention on the guest’s needs, and remain calm and polite at all times
Ability to foster positive relationships with all guests and beneficiaries
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multicultural environment
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than just a global leader. We welcome you as you are and can find a job and a brand that matches your personality. We support you to grow and learn every day, making sure that the work brings you purpose to your life so that during your journey with us you can continue to explore the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.
A caring employer offering respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.