Operations Coordinator | Job in Abu Dhabi, UAE by WFC Holding | GulfTalent

area of ​​accountability
• Define and negotiate policy terms and premiums with clients and insurance companies
• Assessing client’s insurance needs, and amending/reviewing and expanding existing policies through endorsements.
• Obtaining various insurance options available from the market to comply with the requirements of the client/managers.
• Assess and evaluate client needs and risk profile by analyzing the information collected to come up with the best insurance options.
• Gather all necessary information and data from the client to evaluate insurance applications and discuss recommendations with the line manager or directly to the client (as authorized by the line manager)
• Review insurance applications for compliance and compliance
• Process of quotations, comparisons, renewals, policies, schedules and ratifications
• Gather relevant documentation process and update existing customer policy records
• Assistance with claims and insurance related inquiries
• Provide support and service to colleagues and management in preparing documents for record retention, presenting the policy, and answering questions regarding exclusions or explanations of coverage, limitations and any other concerns to facilitate policy delivery
• Provide prompt, accurate and courteous service to clients and insurance companies.
• Review options from multiple service providers to best cover customers’ interests
• Respond to a variety of customer requests, questions and complaints in a polite, efficient and timely manner.
• Recording and reporting of all requests, complaints and concerns highlighted by customers for the review and procedures of the line manager
• Maintain an updated database and ensure the availability of data from a comprehensive platform to provide the necessary visibility and insights for management

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area of ​​accountability
• Define and negotiate policy terms and premiums with clients and insurance companies
• Assessing client’s insurance needs, and amending/reviewing and expanding existing policies through endorsements.
• Obtaining various insurance options available from the market to comply with the requirements of the client/managers.
• Assess and evaluate client needs and risk profile by analyzing the information collected to come up with the best insurance options.
• Gather all necessary information and data from the client to evaluate insurance applications and discuss recommendations with the line manager or directly to the client (as authorized by the line manager)
• Review insurance applications for compliance and compliance
• Process of quotations, comparisons, renewals, policies, schedules and ratifications
• Gather relevant documentation process and update existing customer policy records
• Assistance with claims and insurance related inquiries
• Provide support and service to colleagues and management in preparing documents for record retention, presenting the policy, and answering questions regarding exclusions or explanations of coverage, limitations and any other concerns to facilitate policy delivery
• Provide prompt, accurate and courteous service to clients and insurance companies.
• Review options from multiple service providers to best cover customers’ interests
• Respond to a variety of customer requests, questions and complaints in a polite, efficient and timely manner.
• Recording and reporting of all requests, complaints and concerns highlighted by customers for the review and procedures of the line manager
• Maintain an updated database and ensure the availability of data from a comprehensive platform to provide the necessary visibility and insights for management
• Strengthening the relationship with the customer and the insurance provider in order to maintain competitiveness and profitability and to achieve more value for their customers
• Ensure the insight to develop a stronger negotiating position to better manage the company’s time and resources.
• Coordinate with Operations Supervisor to provide paperwork and other necessary assistance to process the client’s insurance policy.
• Perform other duties assigned by the line manager

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Education/Qualification
• Minimum of Diploma, Bachelor’s degree in any discipline is an advantage

work experience
• Minimum 5 years of relevant experience

Knowledge
• Analysis and recommendations towards providing insurance on the most economical terms and conditions
• Knowledge of electronic records, email and databases
• The ability to offer a comprehensive range of products and services that can satisfy any reasonable need requested by the customer
• MS Office (Excel, Word, PPT, Outlook & Et, etc.), data management and office procedures.

skills
• Excellent written, verbal and interpersonal communication skills to communicate well with a variety of people
• Effective listening skills
• Excellent organizational skills, prioritization, time management, and multitasking
• Ability to work effectively under pressure
• Accuracy and attention to detail
• Ability to work well with other team members, as well as follow instructions from superiors

WFC Holding was born out of the market need for specialized shared services support jobs in the UAE.

WFC Holding rapidly expanded its service offerings, capabilities and customer base to become an integrated business process outsourcing company.

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