who are we
We are a leading partner for luxury throughout the Middle East. With more than 600 stores, 300 brands and more than 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
T Chalhoub, We share leading brands with the world. As a Marketing Manager, you will be responsible for handling advertising and promotional activities, overseeing everything related to the customer database, as well as improving the service and store experience for our customers.
Advertising and promotional activities:
– Analyze competition, best practices and new trends in the local market and report to the marketing team
Assist in building marketing plan/calendar for various chains/brands/markets in close collaboration with the department manager and brand marketing departments
Assist the store manager in developing the sales force animation program (employee training, incentives, data collection)
Participate in all aspects of marketing and media from planning, advertising, promotion, public and media relations, product development and research
Create, maintain and update a well-known database (CRM) by integrating information from store floors
– Conducting local market research, customer survey, evaluating customer demands, determining brand positioning, monitoring competitor activities, and evaluating market campaigns
Route all supplier and customer information (animation/training/launch plan) to stores/store managers, district, department/department manager
– Collect customer feedback to identify actions that will attract new customers and return customers more often
Communicate all required information about animation/vision to suppliers
– Conducting monthly reports on customer insights and analysis of sales and store traffic
– Coordination with advertising agencies and clients on media plans
Coordinate, organize and ensure the implementation of the operational work plan within the store to increase customer acquisition, retention, satisfaction, cross-selling, sales and service sales
Customer database:
Defining the media and public relations plan through the advertising agency briefing
Ensure that the brand image is maintained at the point of sale by respecting its marketing guidelines
Close follow-up of the implementation of plans, schedule and activities in all relevant markets
Dealing with live coverage on social media platforms
Handling marketing plan forecasts and marketing plan orders
Handling the translation of all documents
Implementation of in-store marketing animation plan/guidelines
Inform the Procurement Supervisor of marketing activities to ensure availability of stock time frame
– Coordination with different departments to build the latter
Managing and coordinating with the concerned authorities to produce marketing materials such as flyers, visuals, platforms and bulletins, and prepare the necessary snapshots for reading press releases.
Manage various marketing budgets for organizing companies above and below the line promotional/advertising activities and purchasing company items
Marketing and promotional plans
– Meet and discuss with local suppliers for all marketing and animation bookings
– KPI’s store monitoring
Monitor windows, platforms and any other promotional area to ensure promotional activities throughout the year in coordination with the design department (3D)
Improved service and in-store experience:
– Organizing and attending events and exhibitions
– Supervising the performance of campaigns and promotions and reporting them to the marketing team
Participate in relevant community projects and activities when needed
Planning and following up on promotions in coordination with the directors of the various regions and the Director of Training and Promotion
Preparing a monthly management report comparing budget and inventory
Preparing an updated monthly expense report
Provide various marketing plans for stores/store managers and ensure that they are implemented correctly
Sponsorship insurance to help with advertising and financing marketing projects
– Sending new catalogs, price lists and miscellaneous information to customers
Split media investments by product line and media support to respect the brand’s media strategy and total budget initially set by the Area Manager/Division Manager
Suppliers/Customer Relationship:
Work in coordination with the commercial team and list targets for key clients
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, telecommuting and flexible policies, as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.