Lobby hostess
First impressions are everything! As a hostess in the lobby, you will take care of guests from the moment they arrive to their departure by ensuring that they have an unforgettable experience with us.
About the hotel
Sofitel Dubai Jumeirah Beach is a five-star luxury hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade as well as a low-rise beachfront leisure and retail destination. Luxurious accommodations and culinary excellence are the cornerstones of the hotel. All 444 rooms and suites overlook the blue waters of the Arabian Gulf and the Eye of Dubai. Guests can enjoy exquisite international flavors at the Infini Pool Lounge and Café Concierge, our all-day dining restaurant Club Millésime.
What it is for you:
– The employee benefit card offers discounted rates at Accor around the world
Learning programs through our academies
– An opportunity to develop your talent and grow within your real estate and around the world!
– Ability to make a difference through CSR activities, such as Planet 21
What will you do:
– Consistently provide professional, friendly, warm and engaging service
– Be available to guests at all times as a point of contact
Maintain effective communication with all relevant departments to ensure smooth service delivery
Provide personalized service and attention to all guests, with a special focus on VIPs
– Escort guests if necessary to the executive floor.
Maintaining an up-to-date knowledge of the hotel and local services, providing information and responding to guest inquiries
– Deal with any inquiry quickly, efficiently and with pleasure
– Establish, promote and maintain good public relations and boost hotel sales at every opportunity
– Walking handles in counter hold at all times
Provide friendly and courteous service to the guest and promptly respond to all requests and inquiries at all times.
Resolve guest complaints/requests and liaise with the concerned department to ensure immediate follow-up.
Handle the issuance of guest room key cards if required and ensure effective control of guest security.
– Report any unusual incidents or request to the manager.
Be aware of hotel accident prevention policies.
Ensure the cleanliness of the front office area.
– Ensures reception of all guests upon arrival and departure of the hotel.
– Review log book, check pending and follow up pending. Determine if there is any special task for the day
– Check hotel status, occupancy, jobs, groups and VIPs
Your experience and skills include:
Have at least one (1) year experience in a similar role.
Has the ability to work under pressure and in a fast-paced environment.
Has the ability to communicate effectively with the team and present it consistently.
– Fluency in English is mandatory.
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than just a global leader. We welcome you as you are and can find a job and a brand that matches your personality. We support you to grow and learn every day, making sure that the work brings you purpose in your life, so that during your journey with us you can continue to explore the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energies in making “Feel Welcome” resonate as the best hotel promise.
From luxury to economy and in every corner of the world, more than 20 AccorHotels brands meet all the needs of business and leisure travelers looking for comfort, attention and quality service.