service line
Internal company services
Specialization
IFS – Human Capital (HC)
management level
assistant
Job description and summary
The Senior L&D Associate coordinates and supports ongoing management, creation and delivery of best in class learning, virtual and hybrid solutions, talent and development programs in its entirety, from concept and design to implementation and evaluation. The overall purpose of this position is to coordinate the successful scheduling, communication and execution of all L&D
Software provided to employees, as well as maintenance and updating of relevant systems for analysis, reporting, budgeting and forecasting.
Financial
• Supports monitoring of overall L&D budgets and accurate monitoring of expenditure
• Responsible for the billing process for external suppliers/vendors
• Supports the L&D team to identify new, cost and time efficient delivery models
Client
• Acts as a hotel/meeting room liaison for assigned ‘classroom’ sessions
• Consolidate feedback from learning program assessments and produce relevant reports accordingly
• Coordinates all details related to course registration: full ownership of attendance list, printing, updating of materials, logistics, catering, room setting, etc.
• Coordinates and plans all logistical training programs for attendees
• Provides on-site support on L&D programs/events and is part of the pre-event logistics project/project team, working closely with the recruitment and onboarding teams
• Manage and review professional qualifications membership applications and statements for students and ensure compliance with PQ Service Line policy
• Ensures alignment of L&D team processes and adherence to global quality processes
internal process
• Coordination and support of reports related to learning management systems
• Load all training programs into relevant learning management systems
• Reviews and maintains regular L&D data needed for analysis, budgets and forecasting
• Helps create new budgets when needed
• Prepare appropriate forms, correspondence, and records regarding course attendance, feedback on programmes, instructors, etc.
• Document processes and procedures to simplify cycle coordination to achieve consistency
• Coordinates participation of facilitators/guest speakers for programs when necessary
• Coordinates production of materials and inventory for assigned cycles
• Prepare packets of advance materials and send them to participants
• Routes distribution of materials where applicable
• Prepare and support online and/or virtual learning sessions
learning and growth
• Supports improvements in HC’s operating model, specifically increasing standardized service delivery. Look for areas for continuous improvement across the learning and development function
• Promote collaboration, trust and improvement among team members and across the HC team
• Works on specific projects related to the High Commissioner’s initiatives as assigned
• Demonstrates a culture of continuous learning within the learning and development team and compare with best practices in the HR industry and the specific country
• Acts as a key resource and liaise with other functional areas of the business, building cross-functional relationships, as needed
Knowledge, skills and abilities
education
• Bachelor’s degree in Human Resources, Psychology or Business Administration preferred
language
• Fluency in spoken and written English, fluency in Arabic is an advantage
• Comprehensive experience
• Up to 2 or 3 years of relevant experience
• Specific experience
• Experience in HR/L&D operations including L&D reporting preferred
Knowledge and skills
• Strong project management skills
• Excellent attention to detail
• Excellent interpersonal and communication skills
• Excellent team building and relationship building capabilities
• The ability to maintain confidentiality of information and data
• Strong customer service orientation with the ability to use patience and diplomacy to deal with issues
• Google Suite and Microsoft Office Tools
At PwC Middle East, we set an ambitious goal and strive to live it every day: solving important problems and building trust in the community.
We are a community of analysts who come together in unexpected ways to build trust and create sustainable results. We solve important problems, and support each other as we grow, develop and build satisfying careers.
PricewaterhouseCoopers provides industry-focused services to public and private clients across assurance, audit, transaction, advisory, tax and legal services. We leverage our development legacy that brings together the collective expertise of more than 7,000 people in our region with offices in 12 countries to solve for tomorrow.
We strive to deliver consistently innovative work that builds trust and delivers sustainable results. We are proud of the strength that comes from all of our different backgrounds and experiences and value the uniqueness of everyone. We thrive on uncertainty, operate with integrity and benefit from the diverse perspectives of our teams.
If you are looking for a place that nurtures your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagine ways of working to enable you to live a more balanced life, then you are the PwCer of the future.