an introduction
The industries that manage infrastructure such as transportation, energy, insurance, banking, or healthcare are changing rapidly as the world’s relationship to technology evolves. Companies have more choices than ever between the on-premises, off-enterprise or hybrid approach. Our infrastructure specialists are responsible for keeping abreast of these latest and greatest changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your role and responsibilities
Interacts with customers, suppliers and management to ensure a high level of customer satisfaction.
Acts as a technical resource and escalation point and assists in identifying and resolving complex incidents related to product/service installation, update, configuration, operations or performance.
Serves as a role model and leads technical management within the team, directing the team in delivering services in a multi-protocol network/system, multi-protocol network/system or infrastructure environment.
Identifies and resolves complex issues related to product/service installation, update, configuration, operations, performance, or other aspects of IT products and services.
Possesses in-depth knowledge of serving teams for offerings, services, technical solutions, and management tools.
Responsible as a technical resource and escalation point for team members.
Installation / Administration Install and configure the infrastructure application. Infrastructure application installation and configuration
– Install and configure the Enterprise Console application – Install the standard rule base – Install and configure the notification software – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
– Customize event rules to address ticket bridge subsystem. Install monitoring agent. .
– Monitor the interface with event notification service Daily check output health monitoring
– Performance tuning – Infrastructure application monitoring – Related statistics – Application related statistics monitoring
– Monitoring the statistics related to the event controller, identifying the relevant indicators for monitoring
– Make adjustments based on the above information. Implementation and maintenance of infrastructure health checks
Implement and maintain infrastructure related functions and automation scripts. , etc.)
Implementation and maintenance of script health check middleware, functions and automation scripts.Installation and maintenance of agent health check, log monitoring and automation of agent management maintenance.
Implementation and maintenance of data collection, summarization and pruning policies
– WebGUI installation Troubleshoot problems at the infrastructure level, at the monitoring application level, at the event console and notifications application level, at the WebGUI tool level Corrective action when the monitored levels related to the infrastructure are less than the specified limits, when monitoring the relevant monitored levels The application is less than the specified limits
Technical and professional experience required
– 5 to 9 years of experience
For more than six decades, IBM Middle East and Pakistan has played a vital role in shaping the region’s IT landscape. Today, IBM is part of the region’s technology fabric, solving real-world business and societal challenges, with offices in the UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, as well as a variety of hubs across the region.
Within the region, IBM currently has leading initiatives in cloud computing, analytics, mobile devices and security, as well as nanotechnology, e-government, healthcare and many more, in collaboration with leading educational institutions and governments. IBM supports hundreds of customers to drive transformation through technology, contributes to regional research and development programs and has an active Corporate Services Program (CSC).
Reinvention is a key word in the company’s history, and today, IBM is more than just a “hardware, software, services” company. IBM is now emerging as a knowledge solutions and cloud platform company.