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Manama, February 22 (BNA): The support provided by His Majesty King Hamad bin Isa Al Khalifa, Crown Prince and Prime Minister, His Royal Highness Prince Salman bin Hamad Al Khalifa, to provide advanced, convenient and easily accessible government services. Information and e-government, in line with the objectives of the Kingdom’s national digital transformation strategy.
He pointed out that improving the efficiency of government operations and simplifying procedures are the cornerstone of that strategy, which benefits all individuals and institutions.
The Leader said that the Information and eGovernment Authority is committed to achieving the vision of the higher leadership and implementing the directives of the Supreme Committee for Information and Communications Technology headed by Deputy Prime Minister His Highness Sheikh Mohammed bin Mubarak Al Khalifa to accelerate the launch of digital technologies. Technical strategies and initiatives. He also stressed the implementation of the directives of the Minister of Interior Lieutenant-General Rashid bin Abdullah Al Khalifa to enhance services within the government sector and work with all public and private institutions to improve their offerings for the benefit of citizens and residents.
He added that the Information and eGovernment Authority, in line with the Kingdom’s digital transformation strategy and the dissemination of artificial intelligence, has made many achievements in eight government areas, including transportation and communications, real estate and housing, sports and youth affairs, traffic and others. This confirms his continuous efforts to stay in line with the sustainable development strategy of e-government and the objectives of Bahrain Economic Vision 2030.
Al-Qaed was speaking at a press conference held at the Information and eGovernment Authority headquarters in Muharraq to highlight the government’s achievements in digital transformation for 2021 and its next action plan. The meeting was attended by the Deputy Head of the Information and e-Government Authority for e-transformation, Dr. Zakaria Ahmed Al-Khaja, and other senior officials.
Al Qaed said that the Information and eGovernment Authority will continue to deploy advanced technologies and systems to provide convenient electronic services through smart channels and devices, which has become ubiquitous in Bahrain during the current growing digital culture, which has led to 91% of users choosing electronic services instead. of the traditional methods. He highlighted the Information and eGovernment Authority initiatives that comply with these directives, such as the revamped National Portal, self-service kiosks, and the BeAware Bahrain application.
He added that the Information and eGovernment Authority continues its efforts in digital transformation with complete transparency and commitment to quality across the government sector, which reflects its commitment to the aspirations of the leadership and government directives towards achieving the highest international standards and meeting the needs of all entities.
Dr. Al Khaja stressed that 2021 was an exceptional year for digital transformation, as reflected in the statistics and indicators collected. Revenue from online transactions crossed the BHD 500 million mark for the first time, representing an increase of 116%. There have been more than 15 million visits to the National Portal, an increase of 37% over 2020, as a result of meticulously designed and implemented initiatives and strategies over the past two decades.
He said that the Information and eGovernment Authority, since the launch of the Kingdom’s digital transformation strategy until the end of 2021, has provided more than 563 electronic services through electronic channels.
A total of 434 of them are served through the national portal, 19 through self-service kiosks, and 110 via smartphone apps that can be downloaded from the e-government.
In 2021, the Information and eGovernment Authority launched 57 e-services for eight sectors, in cooperation with relevant government agencies, in addition to developing eight systems.
There was also an 86% decrease in government operating expenses as a result of the restructuring, which reduced the time required to complete transactions by 77%. This helped keep the public healthy during the pandemic, as there was almost no need to visit service centers. Financial transactions in all government agencies increased by 65% compared to 2020, to exceed 3.7 million.
The Ministry of Interior launched the lion’s share of new electronic services in 2021, 38 in total, including 18 for the General Traffic Department (GDT). Six for the Information and eGovernment Authority; Five for Nationality, Passports and Residence Affairs; Four each for the Civil Defense and the Guard Training School. And one for customs affairs. There were six for the Ministry of Housing, one for the Real Estate Regulatory Agency (RERA), five for Youth and Sports, four for Transport and Communications, two for the Judicial Services, and one for the Supreme Council for the Environment.
Government applications for smart devices recorded a 141% increase in the number of users reaching 1,349,000 users. Transactions during 2021 exceeded 937,000, an increase of 84%, mostly attributable to the BeAware Bahrain and Electricity and Water Authority (EWA) applications. More than BD54 million was generated in revenue, an increase of 98%, due to newly launched applications for smart devices.
FKN