Guest Experience and Quality Manager (Qatar World Sports Event 2022 – Accommodation Services)
Guest Experience and Quality Manager (fixed term contract until December 2022)
What’s in it for you?
Seize the fantastic opportunity to expand your horizon beyond the co-hotel business and play your part in providing high quality hospitality services built into one of the world’s most prestigious sporting events. Take advantage of this exceptional experience by developing your skills, know-how and future job.
What will you do:
– Supports guests in a friendly, helpful and personal way
Interacts and maintains excellent professional relationships with all guests
Practices and adherence to brand standards to enhance customer service
Responsible for anticipating and meeting guests’ needs
– Determines any opportunity to improve the guest’s experience
Be an ambassador at all times
– Keeps focus on the guest and nurtures a perfect guest experience
– Innovates cost-effective ideas and projects to improve service quality
Creates an atmosphere of high morale and happy working relationships in the team
Ensures that trainings are conducted and attended as scheduled
– Ensure quality and standards and meet guest expectations on a daily basis
Your experience and skills include:
Minimum 4 years guest relations experience in the hospitality sector, experience in Qatar is an added advantage
Fluent in English (spoken and written), any additional language is an advantage
Minimum 2 years experience in a similar position in a large scale property
Experience with teams greater than 250 plus
– Ability to work well under pressure in a fast-paced environment
– Strong interpersonal, communication and problem-solving abilities
– Very responsible and reliable
A practical approach is essential
Service-focused character required, prior leadership experience required
Confidence in conducting training
Our commitment to diversity and inclusion:
We are a comprehensive company and our ambition is to attract, hire and promote diverse talent.
Why work for Accor?
We are much more than just a global leader. We welcome you as you are and can find a job and a brand that matches your personality. We support you to grow and learn every day, making sure that the work brings you purpose to your life, so that during your journey with us you can continue to explore the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.
Do what you love, care about the world, and dare to challenge the status quo! # no limits
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (Hotel Services), owner and investor (HotelInvest), we invest all our energies in making ‘Feeling Welcome’ resonate as the best hotel promise.
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