Raffles The Palm Dubai is located on the western crescent of Palm Jumeirah, the largest man-made island and archipelago in the world. This luxurious five-star hotel features 391 spacious rooms, suites and villas decorated with handcrafted Italian touches and matched by handpicked amenities to complete the ambiance of elegance. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and leisure facilities, including specialty boutiques, a VIP movie theater, and signature and private restaurants complimented by exquisite banquet and conference spaces.
When visiting Raffles, guests will discover the character and individual story that the hotel has to offer. The essence of every Raffles is to provide thoughtful, personal and discreet service to well-traveled guests. Raffles Hotels & Resorts is an award-winning international luxury hotel company, with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently includes eleven luxury properties, from secluded resorts to city hotels in prime locations around the world.
the site
To provide fast and friendly food and beverage service to hotel guests.
Main roles and responsibilities
– Update the whiteboard daily (AM).
Preparing daily cashier forms and operational forms.
The ability to account and deal with cash effectively, efficiently, and impartially, and to follow applicable and sound accounting procedures.
Full knowledge of food and beverage menus, up-to-date information on specialties and menus.
– Check regularly with the culinary team for unavailable items.
– Answer all phone calls quickly and effectively using the correct salutation.
Implement appropriate teller procedures in accordance with Raffles standards.
Ability to keep the counters clean, tidy and organized throughout the service life.
Correct preparation of all necessary operational materials in the requisition booth and in the warehouse areas.
– Report any guest comments to the chairperson, and complete the guest preference sheet.
– Communicate with internal and external clients in a polite, courteous and constructive manner.
Learn safety, sanitation and hygiene policies.
Participate in in-house training and necessary meetings.
Maintain good working relationship with colleagues and all other departments.
Actively promote the services and facilities of Raffles The Palm to guests and hotel suppliers.
Inform the manager of any kind of deviation from established standards and procedures.
Maintain complete knowledge of all F&B services, outlets, hotel services/features and opening hours.
To control and maintain the timing of delivery within the Raffles Palm Standard.
Personality traits
– Proficiency in reading, writing and speaking in the English language
Must be well presented and courteous professionally at all times
– Ability to account and handle cash effectively and efficiently
– Good communication and communication skills with clients. Good problem solving skills
Basic knowledge of F&B product with emphasis on Beverage
– Team player with strong interpersonal skills and attention to detail
qualifications
– high school
expertise
At least one year experience in serving food and beverages
Previous experience in general communication and/or teller
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