Scope and objectives
• Responsible for assisting the credit department in ensuring adherence to the hotel’s credit policy, thus providing optimal protection for hotel receivables and gathering the ability to maximize cash flow.
• Aim to exceed 30+ day lifespan for debtors to exceed 90% and ensure timely billing of accounts and maintenance of receivable records.
• Perform any other reasonable duty assigned by the Credit Manager, Financial Controller or Executive Director of Finance.
Basic Responsibilities and Duties
general tasks
• Check numbers, publications, and documents for accuracy.
• Organizing, securing, and maintaining all files, records, cash and the like in accordance with policies and procedures.
• Record, store, access and/or analyze computerized financial information.
• Classify, code, and summarize digital and financial data to compile and maintain financial records using journals, ledgers, and/or computers.
• Preparing, maintaining, reviewing and distributing statistical, financial, accounting, auditing or payroll reports and schedules.
• Complete period end closing procedures and reports as specified.
• Respond to and/or resolve questions, issues or disagreements from the guest.
• Processing tax credits for clients by following government regulations.
• Reviewing, reconciling and processing credit card vouchers and pre-deposits.
• Monitor and review gift certificate and incentive reward redemption activity.
Policies and procedures
• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and co-workers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by supervisors.
• Guest Relations
• Meet guest service needs in a professional, positive and timely manner.
Communication
• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephone calls using appropriate etiquette.
• Talk to and listen to other employees to share information effectively.
work with others
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with employees and other departments.
• Tasks related to Accor International Control
• Understand control frameworks including self-audits and controls defined by the Accor Internal Controls team.
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