Muharraq, November 2 (BNA) The CEO of Bahrain Airport Company (BAC) Mohammed Yousef Al-Binfalah told industry leaders gathered in Bahrain on the occasion of the opening of the international airline, that focusing on the passenger experience is essential to the recovery of the global aviation industry. IATA 2022 Global Symposium.
Gulf Air hosted the event and it will run until November 3rd.
“With their routines disrupted for an extended period of time, it may be difficult for some passengers to return to regular air travel. Encouraging them to fly again requires a concerted effort by the global aviation industry, including airports, airlines, travel agents, regulators and governments.”
“The launch of the new terminal makes Bahrain International Airport (BIA) the most modern and most convenient small airport for travelers in the region, making the passenger experience central to our recovery strategy.”
“And we’ve seen the results; like the rest of the world, we were hit hard, losing more than 75% of our usual traffic in 2020. Last year saw marginal improvements, but 2022 exceeded expectations with nearly 6.5 million passengers expected to travel through Baghdad International Airport. by the end of the year and 9 million by the end of next year, indicating an almost complete recovery.”
The CEO of BIA was part of a three-member panel that took part in the opening session, which included IATA Director General Willie Walsh and Gulf Air CEO Captain Waleed Abdul Hameed Al Alawi.
The discussion revolved around the post-pandemic state of the aviation industry, the opportunities and challenges it presents, and its future.
This year’s WPS, under the theme “Unlocking Value Creation by Putting Customer First,” combines the former Digital, Data and Retail Symposium, Global Airport and Passenger Symposium, and Accessibility Symposium in one event to reflect the importance and interdependence of the three. Elements of the customer experience.
The event includes plenary sessions that highlight the challenges and opportunities shaping the aviation industry and provide a platform for the exchange of ideas and best practices. In addition, there are three cognitive paths that address the customer’s journey from start to finish, covering everything from shopping and purchasing air travel products to arriving at a destination.
HF