Duties:
Welcoming customers and ensuring that they are served by store staff in a timely manner and in accordance with quality and customer service standards
Inform the store/department team of sales plans and targets, monitor performance on an ongoing basis, and suggest corrective actions to the hierarchy when needed
Assign routine and non-routine tasks and assist in the schedule preparation of sales staff, cashiers and coordinators (when required) and ensure that activities are carried out in the most efficient manner
Report operational issues that occur and deal with customer complaints in a timely manner, suggesting or escalating solutions as appropriate to ensure operational effectiveness and customer satisfaction
Handle or assist the Store/Department Manager in handling stock maintenance and product placement to ensure effective stock management and product availability
Motivate team members and provide them with the necessary support in terms of training and development in order to improve sales results
Supervising the shop opening process to ensure that all procedures in place regarding petty cash, reporting, regulations, etc. are respected.
Sporting Goods: Communicate with local suppliers, negotiate prices and place orders
– Specific to sporting goods: handling store closings in coordination with the cashier by controlling the preparation of cash registers, e-card vouchers, discounts and VAT vouchers; Ensure that it is handed over to the accounting department in accordance with company policies and security standards
Sporting Goods: Performing other related activities such as communicating store events and promotions to customers through social media tools, liaising with wholesale customers to ensure their needs are responded to in a timely manner, liaising with local sports clubs etc.
qualifications
– Bachelor degree
1-2 years experience in a management position; Retail experience an added advantage
Good product knowledge and understanding of store operating procedures
– Proficiency in Microsoft Office
– mastering English language
– Deep product knowledge in all departments
– Retail sporting goods: Active participation in at least one sporting activity and expert knowledge of sporting events
– Skills specific to sporting goods retail: team play, project-oriented, athlete/ambassador, enthusiast, contributor, empath, entrepreneur and responsible
Competencies:
– work as one team
Develop and motivate others
– cultural awareness
commercial understanding
– Customer focus
Leadership and results
– Attention to detail
The Azadea Group is a leading fashion and lifestyle retailer that owns and operates over 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the group has grown into a large chain of stores representing leading global brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia. With over 11,000 employees, the company boasts a strong infrastructure that oversees more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and the United Arab Emirates.