position description
Section: Housekeeping
Location: Raffles Doha and Fairmont Doha
Reports to: Executive Director of Housekeeping
relations:
Interior: all sections
External: Customers – Travel Agents – Suppliers – Contractors – Authorities
Domain
The Assistant Housekeeping Manager is responsible for maintaining Raffles Doha and Fairmont Doha standards and cleanliness in all suites, common areas, backyard areas and service areas. He/she will manage the day-to-day process of providing oversight, direction, leadership as necessary and monitoring effective and optimal levels of service standards. h/she will use creative and innovative ways to enhance the guest experience and proactively meet with guests to ensure satisfaction and all KPIs are maintained. The Assistant Housekeeping Manager will act and take the guest’s point of view into account, and will perform all tasks in accordance with Raffles Doha and Fairmont Doha policies and carry out the Housekeeping Department mission as well as the company’s values and vision.
Main Responsibility
-Assist the Housekeeping Executive Director in all phases of housekeeping activities.
Rotate on time in uniform in a neat, clean and tidy appearance at all times and ensure that subordinates are well-groomed, under supervision.
Arrange departmental weekly menus including vacation planning and scheduling according to business level and expectations.
Responsible for monitoring expenses and maintaining expenses in line with budget.
Participation in the budgeting process.
Responsible for ensuring staffing needs and daily tasks according to occupancy.
Manage periodic or periodic cleaning programs and regular inspections of suites, common areas, the back of the house, and service areas.
– Conducting daily briefings for subordinates in the absence of the Housekeeping Executive Director
Checks all suites on arrival under his care daily, to ensure 5-star management and Forbes level of cleanliness, maintenance and sanitation. This spot check may be either after a routine inspection of suite cleaning, in-house guest suite cleaning, or a refusal service.
– Check rooms randomly and fill out the results checklist daily so you can give feedback to both moderators and attendants.
Maximize booth inspection productivity to improve high hygiene standards and reduce defects and high-profile repairs.
Create, implement and monitor maintenance and repair program for guest rooms and suites. Ensure that the repair request is processed and monitored
Ensures that VIP access and in-house requirements are handled, including final inspection of the VIP suite and amenities check. Contact the front desk for special requests.
Check the housekeeping areas on a regular basis and make sure they are clean, tidy and safe. Maintain a pleasant environment for the guests.
– Randomly check the floor stores to ensure that the stocks are properly stocked to a balanced level and clean and tidy.
Assist the CEO Housekeeper to deal with all contractors or suppliers (when required).
Assist with special projects and renovations if required.
– Lead by example. Maintains a positive and collaborative work environment and good communication with all relevant departments and management.
– Lead by example. It fosters a work environment where team members feel valued, shared, valued and secure.
Assist in training team members regarding equipment handling, cleaning techniques and chemical use.
Monitor the performance of team members and identify training needs.
Evaluate the performance of team members, through daily results checklists.
– Conducting and documenting periodic performance evaluations.
Responsible for motivating, disciplining and guiding team members when required.
Anticipating guest needs, responding promptly and appreciating all guests, maintaining positive relationships with guests and ensuring guest satisfaction at all times.
Schedule and conduct up-to-date training to ensure emergency health and safety procedures as well as hygiene rules are strictly followed to avoid health, safety and injury risks.
Documentation and follow-up of employee files.
Maintain open communication with management and subordinates.
– Use creativity and participate in the program to identify subordinates.
Escalate any difficult situations or problems to senior management.
Responsible for keeping your cleaning and maintenance records up to date.
Responsible for maintaining a record of contractors/suppliers’ interventions.
Respect the privacy of guests and colleagues’ information.
Remains polite and polite as per department and company standards.
Participate in the hotel recycling program and encourage team members to reduce, reuse and recycle.
– Perform any other duties and tasks as required by the Assistant Manager – Rooms and Executive Housekeeper – Rooms.
qualifications
education
Graduate of the College of Hotel Management
certificate
– Diploma or equivalent
Required experience
– At least 4 years working experience in a similar role
Required knowledge
Familiar with the Qatari labor market.
– Proficiency in Microsoft Office.
Proven training skills.
Doing good business.
Knowledge of people management.
Technical capabilities and requirements:
Positive attitude, proactive approach
– Fluent in English writing and verbal communication
Professional appearance.
– Ability to work well as part of a team.
Able to multitask and work in a fast-paced environment.
Computer skills required (Microsoft Excel and Microsoft Word).
Knowledge and experience in material, fabric and flooring maintenance.
– Ability to interact with guest respectfully, naturally and efficiently.
Familiar with FLHSS (Fire, Life, Health & Safety, Security) standards.
Diligent attention to safety.
Full understanding of the vision and values of Raffles Doha and Fairmont Doha.
Skills / Abilities / Presence:
Customer focus:
Dedicated to meeting expectations and all requirements for both external and internal guests. Working with clients in mind.
Develop direct reports:
Build, provide and execute challenging tasks. Encourage and support development.
Campaign for results:
Constantly push to achieve results. Primary goal, can be counted on to exceed goals.
Decision making:
Based on analysis, experience and judgment to seek accurate solutions and report to superiors.
define the priorities:
Focus on the important issues. Create focus.
Measurement:
Set and set clear goals and continually measure progress and results.
Operations Management:
Discover and simplify processes and work flow to get things done. Get more for less resources.
Moral values:
Do things calmly. Establish the company’s core values and can be counted on during good and difficult times. Widely trusted. Acknowledge the flaws.
Self development
Open to changes, and analyzes of successes and failures. Look for solutions and improvement. Enjoy the challenges. Deal well with ambiguity and uncertainty.
He is personally committed and actively working to improve it. Understand that different situations require different skills and methods; Working on spreading strengths and compensating for weaknesses and limits. Capture the need to change personal, interpersonal, and managerial behavior and ask for feedback.
calm
Cool under pressure and don’t become defensive or angry when stressed. able to influence the crisis.
group
He can marshal resources (people, finance, materials, support, and time) to get things done. Able to organize multiple activities simultaneously to achieve a goal. Use resources and time efficiently and effectively.
solving problems
Check all fruitful sources for answers. You can see hidden problems. Look beyond the obvious and don’t stop at the first answer.
Physical requirements/working environment
Duties require:
Working inside and walking continuously and around all public areas of the hotels.
Possesses good manual skill and coordination to operate office equipment.
Respond to visual and auditory cues.
– Requires preparedness in case of emergency
A caring employer that provides respect, training and career development to our employees. Attractive employer offering over 100 careers across five continents.
We are much more than just a global leader. We are 250,000 hoteliers and have the same passion for welcoming. We take care of millions of guests at our 4,300 addresses and on our digital platforms. As operator, franchisor (Hotel Services), owner and investor (HotelInvest), we invest all our energies in making ‘Feeling Welcome’ resonate as the best hotel promise.
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