Office Administration – Travel Support – Hotel Reservations Assistant (3 months fixed term)
service line
Internal company services
industry sector
do not apply
Specialization
IFS – Internal Corporate Services – Other
management level
Assistant
Job description and summary
The Travel Support team sits within the Operations team and is responsible for the implementation/management of travel activities.
The Travel Support team is responsible for preparing, monitoring and continually improving the company’s transportation operations, with a primary focus on daily hotel reservations for transit travelers and project travelers.
Travel Support manages all day-to-day activities related to visa requirements and hotel reservations.
Financial issues
Supports day-to-day activities against travel expenses and travel approval principles, ensuring accurate reflection within the travel management system for all employees
Leads and supports a culture of long-term savings in travel costs
– Tracking and reporting of all savings made within the hotel’s travel team
Works with Travel Operations and Purchasing Leads to increase cost efficiency in operations
Ensures payments are made for all hotel reservations in accordance with the company’s travel requirements and accurate invoices to PwC legal entities
Client
Responsible for the daily booking and delivery of hotel and visa activities including online and offline, out-of-policy reservations and approvals
Provides first-level response on hotel inquiries and escalates complex requests to the Travel Operations Leader
Monitors the provision of external services by vendors and brings service issues to the Travel Operations Command as required
Completes reviews and audit ratings displayed in the company’s online reservation system (KDS) and highlights errors or anomalies to the Travel Operations Leader as appropriate
Flexible to accommodate peak travel times, such as the busy season and induction travel times for graduates
internal process
Support reviews and recommendations to improve travel spending including:
– Align hotel prices with the market
Travel styles
– Additional tasks assigned by Travel Operations or Hotel Project Leader
Promotes and enforces compliance with the company’s travel reservation processes and procedures
learning and growth
– Adhere to policies and procedures
Act as a primary resource and liaise with other functional areas of the business, building cross-functional relationships as needed
education
– Bachelor degree
language
– Fluency in English required, fluency in Arabic is an advantage
Comprehensive experience
3+ years of comprehensive experience
specific experience
Experience in a travel management agency and/or call center
Knowledge and skills
Strong customer service orientation
Organization, thoroughness, eye for detail, time management skills and proactiveness
– Strong verbal and written communication skills
– Good knowledge of computer skills and database management
– Ethical behavior
travel requirements
0%
Available to sponsor a work visa?
No
Government permit required?
No
PwC companies help organizations and individuals create the value they are looking for.
We are a network of companies in 158 countries with approximately 169,000 people committed to providing quality assurance, tax and advisory services. PwC is the brand under which the member companies of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these companies make up the global PwC network.
In the three main areas of business or service assurance lines, tax and consultancy, we work with our clients from start-ups to the world’s leading organizations to measure, protect and promote the things that matter most to them.
We help our people learn, discover, develop and make a real difference throughout their working lives. We have great ambitions for growth.
The Middle East region of PwC is part of what we call the central bloc and includes the United Kingdom, Europe, Africa as well as the Middle East. The region consists of 12 markets – UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
PwC has been established in the region for over 40 years, we already have over 4,500 people and are on our way to becoming the number one professional services company in the Middle East.