an introduction
At IBM, business is more than a job – it’s a call: to build. for design. to code. For consultation. To think with customers and sell. to make markets. invent. to cooperate. Not just to do something better, but to try things you never thought possible before. Are you ready to lead in this new age of technology and solve some of the world’s most challenging problems? If so, let’s talk.
Your role and responsibilities
In an age where progress is driven by people and experience, and where finding and developing the right talent is key, human resources have become the primary driver of business growth. IBM Talent & Transformation helps companies around the world reconfigure HR functions, such as talent acquisition and talent development, to deliver talent essential for their growth.
The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and recruitment branding solutions that are changing the way companies acquire talent in a highly competitive market. For over 30 years, we have leveraged our extensive experience in global talent acquisition and business process improvement to redesign how we define and hire skills for our clients, delivering exceptional talent acquisition experiences.
Job title
The Talent Acquisition Business Partner (TABP) is responsible for building relationships with hiring managers and business stakeholders to ensure customer satisfaction with IBM’s TAO services. They will proactively interact with their clients to understand and plan for current and future employment demand, ensuring robust recruitment strategies are in place to drive job success. Acting as a trusted advisor, TABP will develop an in-depth knowledge of the talent requirements of the hiring manager’s business and be able to consult on industry/sector and market relevant talent insights impacting delivery.
TABP will share recruitment delivery updates and identify opportunities for simplification, innovation and continuous improvement in delivery, using data to support and back up client discussions. TABP will have the ability to anticipate and react to potential delivery challenges before they negatively impact customer satisfaction. While the TABP will oversee all staffing activities within their area, they can also manage an individual application burden (usually for specialized, difficult-to-fill, strategic, or high-profile roles).
Working closely with our recruiters, TABP will identify, develop, plan and implement recruitment strategies to be able to submit short lists of qualified candidates to the hiring manager. This role requires both client and project management expertise to meet client satisfaction goals.
Responsibilities:
Act as an IBM brand ambassador for TAO services to customer stakeholders, working either on-site or remotely
Work with hiring managers and lead clients to understand their hiring expectations and translate them into hiring plans at an agreed pace
– Develop an in-depth knowledge of the client’s business and industry.
Provides regular updates to stakeholders on order status, delivery validity, and employment market insights and strategies to ensure performance metrics are met
May facilitate a role discovery meeting with the hiring manager and recruits to discuss delivery expectations, schedules, and outsourcing activities
Consults with the hiring manager on role requirements and sector/market talent sourcing considerations that may impact delivery
Partners with the IBM Sourcing Science team to ensure the success of sourcing campaigns and activities
May support delivery team in shortlisting candidates as required
Analyze platform data to identify ways to improve and improve delivery performance and share best practices across the account team.
Meet weekly/monthly/quarterly production targets and revenue targets as set by the management team
Participate in client update meetings and represent service to stakeholders as required.
– Obtaining high levels of customer satisfaction with the service to enhance positive NPS scores, references and case studies from the account
Technical and professional experience required
Minimum of 5 years experience in recruitment and/or human resources
At least two years in a client management role and working across a variety of stakeholders
Good working proficiency in Computer and MS Office skills (especially Excel and PowerPoint)
– mastering English language
– Ability to travel if needed
Technical skills required:
– powerpoint skills
Presentation skills
Excel skills and ability to use data analytics
Understands contracts and contractual implications
– business acumen
– SLA and KPI’s
– Source selection and sorting
Competency-based interviews
Microsoft office and computer skills
Digital and networking skills
Required competencies:
– Personal relationships
– the influence
Flexibility and adaptability
– Accuracy and attention to detail
Excellence in service
Managing multiple priorities
– work as one team
Decision making and critical thinking
– Conflict Resolution
– measure efficacy
– Communication
– Operations Management
– solving problems
Preferred technical and professional experience
Ability to work independently and proactively develop client relationships
For more than six decades, IBM Middle East and Pakistan has played a vital role in shaping the region’s IT landscape. Today, IBM is part of the region’s technology fabric, solving real-world business and societal challenges, with offices in the UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, as well as a variety of hubs across the region.
Within the region, IBM currently has leading initiatives in cloud computing, analytics, mobile devices and security, as well as nanotechnology, e-government, healthcare and many more, in collaboration with leading educational institutions and governments. IBM supports hundreds of customers to drive transformation through technology, contributes to regional research and development programs and has an active Corporate Services Program (CSC).
Reinvention is a key word in the company’s history, and today, IBM is more than just a “hardware, software, services” company. IBM is now emerging as a knowledge solutions and cloud platform company.