who are we
We are a leading partner for luxury throughout the Middle East. With over 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by providing outstanding service to our partners and delighting all our customers. We are rapidly moving from a traditional luxury distributor and retailer in the Middle East, to a hybrid retailer that brings luxury experiences to the fingertips of customers everywhere.
To support the next phase of our growth, we look forward to building a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continually improve every aspect of our operations. We are looking for the best talent to join us on this journey of exploring new horizons together.
what are you going to do
Our Senior Supply Officer is responsible for managing purchase orders and sales and maintaining prices in order. In addition to marking all stock and barcode discrepancies and managing remedial actions
Purchase orders and transfers:
– Processing all purchase orders in the CORE transaction system
– Create a correct transmission system for this movement (from warehouse to store, within stores, between countries, back to vendor, temporary stock loan)
Follow up with suppliers and update the back-order system
– Keep system history up to date at all times
Brand support demands to ensure prompt actions and remedies for merchandise movement requirements
– Initiate basic re-orders if needed to maintain coverage
Sales order processing:
Receipt of sales orders and registration in the control list
– Ensure that all customer shipping requirements are fulfilled
Issuing relevant documents and following up with customers for shipment of goods
– Issuing the invoice after completing the sales order
Prepare credit note and other documents as required
Coordinate among employees from warehouse, office and sales to get any clarification to process sales orders accurately
– Perform information data entries required to produce monthly report numbers and KPIs
Managing pricing and promotions:
– Ensure that price maintenance (price reduction, promotions in stores) is done correctly and on time in the system
Escalation of problems in maintaining prices (eg promotions)
– Follow up and ensure timely update of Lists / SKU in the system of promotions, special marketing events and discount period
Ensure that replenishment requests are loaded in a timely manner while ensuring correct inventory is requested in the system during peak period to maximize sales
– Coordination with stores for barcode and label variations
– Raise purchase orders for shipments from the supplier directly to the customer
Incoming stock variance:
Determine the causes of discrepancies in invoice matching in the system (price or quantity), escalate to the RDBS manager to decide on resolution if necessary and introduce new invoices into the system to resolve discrepancies
Raise alternative purchase orders or debit/credit notices in the system as instructed by the RDBS manager
Resolve defects on the warehouse side by analyzing the available data and using in-house tools, and suggesting corrective actions to prevent future similar problems that may arise at the supply chain level
– stock readiness
Coordinate with Store Operations for all cleaning/closing operations in the system as a prerequisite for the Store Control Team
What we can offer you
With us you will turn your aspirations into reality. We will help shape your journey by enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those extraordinary, every day.
We understand the value you bring, and strive to provide a competitive benefits package that includes healthcare, child education contribution, telecommuting and flexible policies as well as exclusive employee discounts.
The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
Blending its experience in the Middle East and its intimate knowledge of luxury, Chalhoub Group is building brands in the region, by providing outstanding service to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as operating more than 470 retail outlets, the group’s success is attributed to its most valuable assets of highly skilled and dedicated teams. Professionalism and passion are what fuels the competitive advantage of the Chalhoub Group in today’s market.
Through its commitment to implement sustainable practices in its business, in 2013 the Chalhoub Group was awarded the CSR Label from the Dubai Chamber of Commerce.