Senior Assistant – Learning and Development Leader – MERC Assurance
service line
emphasis
Specialization
a work day
management level
First Assistant
Job description and summary
A career in learning and development, within the company’s internal services, will provide you with the opportunity to contribute to the success of our employees by developing high-quality, relevant learning initiatives that continually improve the PwC experience. You will help us identify and source the best trainers, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the company to ensure that our curricula and initiatives support PwC’s strategy.
Business unit overview
A career in learning and development, within Assurance, will provide you with the opportunity to contribute to the success of our employees by developing high-quality, relevant learning initiatives that continually improve the PwC experience. You will help us identify and source the best trainers, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the company to ensure that our curricula and initiatives support PwC’s strategy.
Responsibilities:
To truly excel and stand for the future in an ever-changing world, each of us at PwC needs to be a true, comprehensive leader, at all grades/levels and in all lines of service. To help us achieve this, we have a PwC professional; Our Global Leadership Development Framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency about the skills we need as individuals to be successful and advance in our careers, now and in the future.
As a Senior Assistant, you will work as part of a problem solver team, helping to solve complex business problems from strategy to implementation. PwC’s professional skills and responsibilities for this management level include but are not limited to:
Invite and provide evidence-based feedback in a timely and constructive manner.
Share and collaborate effectively with others.
Work with existing processes/systems while making constructive suggestions for improvements.
Validate data and analysis for accuracy and relevance.
Follow risk management and compliance procedures.
Keeping abreast of technical developments in the field of business.
Communicate with confidence and in a clear, concise and specific manner – orally and in writing.
– Look for opportunities to learn about other cultures and other parts of the business across the PwC network of companies.
Adhering to the company’s code of ethics and professional conduct.
Specifically, you will be responsible for coordinating the successful scheduling, communication and implementation of all programs provided to staff at the regional level as well as the use of systems for analysis, reporting, budgeting and forecasting. The position also supports any L&D related projects.
Responsibilities and duties
Planning the training seasons and following up on the implementation of the action plan.
Coordinate and communicate all details related to registration sessions: full ownership of attendee list, updating of materials and communication with attendees and trainers.
Create, update and reconcile target audience tracking tools and ensure that all current employees and new entrants attend and complete their mandatory courses.
Act as hotel/conference room liaison and provide on-site support at internal and external training events, when needed.
Manage virtual sessions and ensure that they are implemented efficiently and interactively
Incorporate feedback from assessments and produce relevant reports accordingly, update relevant trackers and share assessments with coaches.
Create and update completion reports and maintain defaulter papers accordingly.
Review and control data needed for analysis, budgets and forecasting and assist in creating new budgets when needed.
Document processes and procedures to simplify cycle coordination for compliance and reporting purposes
– Coordinating the participation of trainers and the completion of their trainer training
– Coordinating the creation of materials and the development of educational courses
Report defaulters who fail to complete mandatory driving training
– Prepare LPOs and expense reports
Manage and review all student professional qualification membership applications and statements and ensure compliance with LoS PQ policy.
Track progress on professional qualifications and book exams, review and approve study leave applications, and track results.
Act as the country lead and key point of contact for all LoS related activities.
Supporting improvements in the L&D department, specifically increasing the delivery of standardized services.
Look for areas of continuous improvement across the learning and development function.
Promote collaboration, trust and improvement among team members and across the team.
Demonstrate a culture of continuous learning within the learning and development team and compare with best practices in the learning and development industry and the specific country
Act as a primary resource and liaise with other functional areas of the business, building cross-functional relationships as needed.
requirements
The candidate will be achievement oriented with the ability to be flexible and able to adapt on a daily basis. They will be able to work independently and as part of a team with a fast pace and high energy that will translate into high quality output.
– Bachelor’s degree in Human Resource Management, Business Administration, Education, Psychology or a related field.
Minimum 3 years, preferably within a professional services environment.
Familiarity with e-learning platforms (learning management systems), content creation tools (Articulate Storyline) and learning and development practices.
Excellent organizational skills, ability to prioritize workload with flexibility and ability to handle well under pressure and meet tight deadlines.
– Proficient in MS Office, Google drive and tools
– Excellent communication skills (verbal and written). Fluency in English. Multilingual and Arabic speaking is a plus.
The ability and willingness to travel within the Middle East where the project dictates.
PwC companies help organizations and individuals create the value they are looking for.
We are a network of companies in 158 countries with approximately 169,000 people committed to providing quality assurance, tax and advisory services. PwC is the brand under which the member companies of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these companies make up the global PwC network.
In the three main areas of business or service assurance lines, tax and consultancy, we work with our clients from start-ups to the world’s leading organizations to measure, protect and promote the things that matter most to them.
We help our people learn, discover, develop and make a real difference throughout their working lives. We have great ambitions for growth.
The Middle East region of PwC is part of what we call the central bloc and includes the United Kingdom, Europe, Africa as well as the Middle East. The region consists of 12 markets – the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
Established in the region over 40 years ago, PwC already employs over 4,500 people and is well on its way to becoming the number one professional services company in the Middle East.