Guest Service Coordinator | Job in Dubai, UAE by Manpower Middle East | GulfTalent

Immediately available, existing candidates will be considered locally (in the UAE).
Candidates must be fully vaccinated.

The position of Guest Service Coordinator / Concierge with our client EXPO is unique and challenging. This person is responsible for providing, maintaining and promoting hospitality of the highest standard at all times; Welcoming and serving guests in a polite, efficient and friendly manner, face to face and on the phone.

The Guest Service Coordinator is responsible for creating an atmosphere around the concierge desk that welcomes people, proactively anticipates guests’ needs so that solutions can be provided before they are requested, customizes service delivery to meet the specific needs of each and reminds the guest of scheduled events and appointments.

The main function of the role is to provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
You must communicate well with all staff to satisfy an enormous need for personalized service and to develop a true sense of community in the guest.
As part of this job, this individual is required to demonstrate good computer skills, accurately handle cash and fees, and stand for long periods of time.

Core Functions/Key Responsibilities:

• The ability to multitask: phones, computers and guests are in front of you.
• Quick thinking and ability to give clear and concise directions
• Show a professional and friendly image in personal appearance, style and behavior.
• Maintain a clean and organized work environment.
• Ensure that prompt and positive action is taken on all guest complaints, questions, concerns and suggestions, as well as a follow-up procedure for quality assurance.
• Recognize and welcome all guests with utmost kindness and urgency, and move from behind the front desk to open doors and assist guests.
• Listen and work with guests who present service opportunities or challenges.
• Attempt to resolve it and/or raise it and report it to the manager.
• Maintain a constant presence at the workstation.

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• Previous experience in the hospitality field for at least two years is preferred.
• Find an individual who appreciates the service opportunity.
• Enjoy the flexibility to work different shifts including but not limited to weekends and holidays.

We lead in creating and delivering innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup supports the success of many of the world’s most dynamic organizations. We provide innovative workforce solutions that enhance competitiveness, increase efficiency and stimulate productivity. By combining global reach with local expertise – 3,600 offices in more than 80 countries – we know the changing world of work and achieve a deep understanding of the companies we work for and the industries we serve.

ManpowerGroup entered the Middle East in December 2007 following the acquisition of local company Clarendon Parker, bringing 15 years of in-depth local knowledge combined with a global footprint, industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our work aligns with key skill disciplines to ensure that our clients’ requirements are met by expert and knowledgeable consultants who understand your industry and the requirements of your role.

Our consultants are experts in finding the right talent across all industries in a wide range of professions including:

  • Information and Communication Technology
  • Engineering, construction, oil and gas
  • Banking, financial and legal
  • Sales and Business Development
  • Marketing, Public Relations and Communication
  • HR & Training
  • Customer Services and Support (Secretarial and Administrative)
  • Operation, supply chain and logistics
  • Executive Recruitment
  • localization solutions
  • Outsourcing Software Recruitment Solutions
  • Managed Service Provider Solutions
  • Talent Outsourcing Solutions
  • Outsourcing Recruitment Solutions
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