Government Service Centre Evaluation Committee discusses preparing for 4th evaluation cycle, reviews 2023 guide

Manama, Apr. 19 (BNA): Information and e-Government Authority CEO, Mohammed Ali Al-Qaed, Chairman of the Government Services Center Evaluation Committee, chaired the sixth meeting of the committee to discuss the latest developments in the Information and e-Government Authority’s work. A committee.

During the meeting, the Leader welcomed the members and praised their efforts towards continuous improvement and development in evaluation standards and mechanisms, in addition to their interest and continuous commitment to adopting best practices that contribute to the effectiveness and efficiency of service quality in the country. Government service centers.

The Chairman of the Board of Directors also expressed his sincere wishes and all success to all members in the next round of the evaluation process (Takeem 4), stressing that all the achievements made in the previous sessions are in line with the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa. Khalifa, the Crown Prince and the Prime Minister, which contributed to raising government service centers to the next level and enhancing positive competitiveness between them to provide the best services to serve customers.

In addition, His Highness’ directives added great value in motivating service centers to adopt best practices and standards in the field of customer service.

After that, Mr. Leader and the members of the committee reviewed a number of topics on the committee’s agenda. The committee also reviewed the updated version of the Government Customer Service Centers Evaluation Guide 2023, including updated standards and requirements, and ensured that virtual service centers are included in the guide.

The committee also discussed the structure of evaluating government customer services, readiness for the fourth session, forming and preparing teams, and identifying service centers that will be evaluated in the next session.

The committee also discussed customer service training programs allocated to government employees by the Institute of Public Administration (BIPA) at the basic and advanced levels, in addition to the training course on service design, in order to build a capable national cadre. In delivering excellence in customer service.

The committee concluded the meeting by reviewing the media plan and the objectives of evaluation and awareness of the committee at all levels to ensure the involvement of customers, service providers, institutions and government agencies in the development process.

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