Raffles The Palm Dubai is located on the western crescent of the Palm Jumeirah, the largest man-made island and archipelago in the world. This luxurious five-star hotel features 391 spacious rooms, suites and villas decorated with handcrafted Italian touches and matched by handpicked amenities to complete the ambiance of elegance. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and leisure facilities, including specialty boutiques, a VIP movie theater, and signature and private restaurants complimented by exquisite banquet and conference spaces.
When visiting Raffles, guests will discover the character and individual story that the hotel has to offer. The essence of every Raffles is to provide thoughtful, personal and discreet service to well-traveled guests. Raffles Hotels & Resorts is an award-winning international luxury hotel company, with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently includes eleven luxury properties, from secluded resorts to city hotels in prime locations around the world.
To manage front office operations by ensuring product and service quality standards are met.
Main roles and responsibilities
Manage and supervise all front office staff assignments to ensure guests receive personal, friendly and prompt attention
Supervising the front office team to ensure optimum occupancy and average room rate for the purpose of revenue maximization
Monitor the front office, especially Guest Relations staff, to ensure that priority guests, repeat guests and other VIPs receive special attention and appreciation.
Promote Inter-Hotel and indoor facility sales and monitor front office marketing techniques in line with the FIT . Marketing Program
Maintaining interdepartmental relationships to ensure smooth customer service
Take overall responsibility for maintaining standards to ensure that furniture and equipment facilities are clean, in good condition and well maintained
Schedule and regularly conduct routine inspections of areas under his control
Maintain knowledge of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly implemented
Knowing the System Restore Procedures
Interpret computer reports and compile relevant statistics for the front office
– Constantly check the accuracy of the number of rooms
– Approve promotions and special amenities
Maintaining appropriate standards of behaviour, dress, hygiene, uniform, appearance and posture of departmental staff
Conduct comprehensive monthly departmental meetings to include review of procedures and events that require special handling and detailed information
Inform the room manager of all relevant information such as the expected arrival and departure of VIPs
Prepare an efficient work and vacation schedule for front office staff, taking into account project occupancy, forecasts, and any large group movements
Work with the Human Resources Manager to ensure that departments’ performance of employees is productive. Duties include:
Plan for future staffing needs and assign them in line with company guidelines
– Preparing detailed induction programs for new employees
– Analyzing the training needs of front office staff and developing training programs
Conduct testing and formal performance evaluation
Coach, counselor, discipline staff and provide constructive feedback to staff
Work with the Director of Finance and Business in preparing and managing the department’s budget
Adhere to occupational health and safety policies and procedures and ensure that all direct reports do the same
– Record accidents and security incidents as per hotel requirements
– Excellent communication skills in English
– Ability to communicate in a second language
Ability to work well under pressure, focus on details, think clearly, analyze and solve problems, exercise good judgment, always with calm and composure
Solid working knowledge of budgets, forecasting and profit and loss statements
– Ability to train and motivate people and create and maintain a cohesive team
– Good computer knowledge. Able to use property management system
– Strong interpersonal skills. Able to ascertain guest/employee needs and address them effectively
The ability to ensure the security and confidentiality of guest and hotel information
Ability to work with constant interruptions with a high degree of professionalism
– Ability to prioritize and organize work tasks. work delegation
Ability to direct staff performance and follow up on corrections when needed
Certificate from the School of Tourism and Hotel Management
Minimum of 5 years relevant experience with at least 3 years at management level
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