Customer Technical Professionals (CTP) are technical experts and advisors to customers, IBM sales teams, and/or IBM business partners. As a cash transfer programmer, you understand the client’s business requirements, technical requirements, and/or competitive landscape. Apply your business insights, build and maintain customer relationships, integrate hardware, software, and services into solutions that the customer values and ensure the customer is ready to implement technology solutions. This is an opportunity to shape the future for both IBM and its customers. Start your journey now!
Your role and responsibilities
As a Technical Sales Specialist at Watson/AI, you will work with the IBM sales team to develop solutions that will support the next era of cognitive computing. IBM Data & AI has a strong portfolio of opportunities and is looking for a technologist who is passionate and enthusiastic to help our clients take their AI journey with Watson and other data and AI solutions.
Technical Sales Specialist Watson/AI will:
Working with the most influential companies in Saudi Arabia to transform business processes using AI solutions.
Leverage in-depth knowledge, experience and insight to address client business issues (which may include client stress, industry or technology) with Watson solutions that improve client ROI.
Support and implement the sales process through in-depth sales, organizational, commercial and professional skills.
Demonstrate in-depth knowledge and understanding of the specific business solution, the capabilities of IBM that surround that solution, and the value the solution can bring to our clients’ business problems.
Team with client sales team, provides technical sales support on Watson offerings in line with client needs.
Prepare and deliver presentations to line business managers as well as IT departments to clients.
Provide feedback from clients for product marketing, product management and product development.
Use additional resources as needed to support the sale.
Understanding of unstructured data solutions, with specific experience preferred in unstructured research and analytics.
Main basic skills
Ability to demonstrate the value of IBM’s data and AI portfolio
An ability to understand market dynamics in the field of artificial intelligence to lead competitive positioning from a technical and economic perspective.
Demonstrate knowledge of the economics behind capital purchases and trade-offs for on-premises software and cloud solutions.
Demonstrate interpersonal and verbal communication skills.
Demonstrate written communication skills.
Demonstrate organizational skills, discipline, with attention to detail and the ability to balance multiple tasks.
A competitive self-starter with a sense of urgency.
Interact with corporate executives.
Objection handling skills.
Understand potential “insiders” and how the competition sells the account. Develop insights from this and from public sources.
– Stay up-to-date with all new product features and fixes.
Provide technical advice and education to sales team and business partners by keeping them informed of new product information.
Main technical skills
Experience with Watson services and solutions: Watson Services, Watson Assistant, Watson Discovery, Watson Explorer, Watson NL Understanding, Watson Compare & Comply, etc.
Experience in core enabling technologies: Open Source, ML, Deep Learning, Databases, Networking, Unix, Linux, Windows operating systems.
Knowledge in the IBM AI platform and data science space: Cloud Pak for Data, SPSS, Decision Optimization, R and Python Programming, etc.
Experience in data integration and governance solutions, including but not limited to IBM Information Server, Informatica, Oracle, Talend and Ab Initio.
Knowledge in the open source field: Apache Hadoop, etc.
Technical and professional experience required
Bachelor’s degree in Information Technology/Computer Science.
– English: Fluent.
At least 2 years of experience in Chatbot and NLP solutions, research organizations, hands-on engineering or technical field sales experience.
For more than six decades, IBM Middle East and Pakistan has played a vital role in shaping the region’s IT landscape. Today, IBM is part of the region’s technology fabric, solving real-world business and societal challenges, with offices in the UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, as well as a variety of hubs across the region.
Within the region, IBM currently has leading initiatives in cloud computing, analytics, mobile devices and security, as well as nanotechnology, e-government, healthcare and many more, in collaboration with leading educational institutions and governments. IBM supports hundreds of customers to drive transformation through technology, contributes to regional research and development programs and has an active Corporate Services Program (CSC).
Reinvention is a key word in the company’s history, and today, IBM is more than just a “hardware, software, services” company. IBM is now emerging as a knowledge solutions and cloud platform company.