an introduction
Customer Technical Professionals (CTP) are technical experts and advisors to customers, IBM sales teams, and/or IBM business partners. As a cash transfer programmer, you understand the client’s business requirements, technical requirements, and/or competitive landscape. Apply your business insights, build and maintain customer relationships, integrate hardware, software, and services into solutions that the customer values and ensure the customer is ready to implement technology solutions. This is an opportunity to shape the future for both IBM and its customers. Start your journey now!
Your role and responsibilities
Role and Responsibilities
• Technical Sales Professionals are technical experts and advisors to customers, IBM sales teams, and/or IBM business partners.
• As a Technical Sales Professional, you understand the client’s business requirements, technical requirements and/or the competitive landscape.
• Apply your business insights, build and maintain customer relationships, and integrate the IBM Data & AI portfolio into customer valued solutions and ensure customer readiness to implement technology solutions.
• The Technical Data and AI Sales Specialist will be a technical sales advisor and trusted advisor to IBM clients.
• Understand the client’s business and technical requirements,
• Apply industry-specific knowledge and experience, as well as deep product skill and competitive knowledge to bring new business and technology insights to specific clients, in order to help drive revenue for the data and AI solutions portfolio.
You will learn the customer’s business
• Requirements, technical requirements and/or competitive landscape and application of your technical knowledge and expertise to deliver new solutions to your compliant clients.
• IBM is looking for individuals interested in making an impact by helping customers transform their data infrastructure and information architecture as essentials, unleashing the insights and realizing the benefits of artificial intelligence embedded in their business operations.
• You must be self-motivated, driven to earn sales opportunities, and ready to interact daily with clients, colleagues and business partners.
Additional responsibilities
• Effective development and advancement opportunities in the Data Portfolio, AI, and Data Cloud Pak, primarily around data management, including IIS, Data Stage, Data Quality Optim, MDM and WKC.
• Provide strategic direction to executive decision makers regarding their information architecture to support the business transformation and their journey to AI.
• Deliver solutions workshops, product demos, technical education, and proof of concepts while demonstrating the business value of our data and AI solutions.
• Enable, support and work with the business partner ecosystem.
• Develop reusable industry-specific assets and demos.
• Collaborate with other internal IBM teams to achieve unparalleled customer satisfaction.
• Establish deep technical accounting relationships at each client site.
• Maintaining an understanding of the customer industry, including industry trends and industrial business processes
• Collaborate with IBM sales teams to define, design and detail technical aspects and feasibility of proposed solutions.
• Supporting customer technical escalation, on-site health checks, sharing of best practices, and designing solutions; And answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.
The qualities
• Proficient in IBM’s hybrid data management portfolio, including IBM Information Server, IBM Data Stage, IBM Data Quality, MDM and Watson Knowledge Catalog
• Demonstrate a level of commercial acumen as it applies to the client’s business
• Skilled in consulting selling, with an understanding of client needs and IBM capabilities
• Commercially oriented and able to support comprehensive sales engagements with the ability to think, plan and act strategically
• Communication and interpersonal skills in complex environments
• Self-starting with a keen interest in research and building new skills
Technical and professional experience required
• Bachelor’s degree in Information Technology, Computer Engineering or Computer Science
• English: fluent
• At least 5 years of experience in information engineering, data warehousing, ETL, data integration and information management with hands-on experience in engineering or technical sales field
Preferred technical and professional experience
• Experience in using and developing infrastructure solutions including but not limited to: Big Data, Replication, Change Data Capture (CDC), DB2 Repository, and BigSQL
• Experience with enterprise wide distributed databases/solutions including but not limited to: DB2, PostGre SQL, MongoDB, Cloudant, etc.
• Knowledge of the Hadoop market including offers from Cloudera, Hortonworks, MapR
• Experience with devices such as Netezza, IIAS and IDAA
• Experience with cloud-native solutions
• Experience with IBM Cloud Parks
For more than six decades, IBM Middle East and Pakistan has played a vital role in shaping the region’s IT landscape. Today, IBM is part of the region’s technology fabric, solving real-world business and societal challenges, with offices in the UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, as well as a variety of hubs across the region.
Within the region, IBM currently has leading initiatives in cloud computing, analytics, mobile devices and security, as well as nanotechnology, e-government, healthcare and many more, in collaboration with leading educational institutions and governments. IBM supports hundreds of customers to drive transformation through technology, contributes to regional research and development programs and has an active Corporate Services Program (CSC).
Reinvention is a key word in the company’s history, and today, IBM is more than just a “hardware, software, services” company. IBM is now emerging as a knowledge solutions and cloud platform company.