Work summary
Continuous Improvement Manager
We are Amazon. We are pioneers.
Since opening our virtual doors in 1995, we’ve pushed the boundaries of the possible even further.
Our entire business works hard to delight our customers – from the second an online order is placed to the seamless coordination of that order behind the scenes, we strive to stay agile, smooth and intentional. This can be described in one of our core leadership principles, the action bias. This means our teams come together, roll up their sleeves, and don’t just stand still.
Amazon’s overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, Amazon will find a way to deliver it. With your help, Amazon will continue to empower people to discover new worlds and implement innovation. This is your chance to make history.
Role
The Manager supports continuous improvements, coordinates and facilitates the implementation of new and improved structures, processes, and activities. Working closely with MENA teams and all levels of management within the Fulfillment Center (FC), you report directly to the Regional Continuous Improvement Manager.
For this role, you will need to be adaptable, motivate to challenge, and thrive on high productivity and simplicity implementation using Kaizen/PDCA methods. Curiosity and confidence to take quickly calculated risks are essential characteristics of continuous improvement managers.
Responsibilities:
Manage the Fulfillment Center improvement plan to focus on the best customer experience at the lowest cost
Develop a culture of continuous improvement and lean thinking
Contribute to and facilitate kaizen activities
Assist in driving the implementation of lean standard work
Training and support of all levels in kaizen activities
Spread the principles of standard, lean work across teams
Support and manage the achievement center implementation agenda
Take ownership of the LSC (Leadership Steering Committee)
Coordinate and prioritize LSC process improvement activities and resources
Leading daily GEMBA activities, going to the source of the problem, and working tenaciously to quickly solve the barriers identified by the associate
Standardization of operations against Amazon and ECCF measurement standards
• Connection between FC and MENA/ECCF to drive the benefit of operational excellence across FC
Maintain strong relationships with MENA/ECCF process owners and FC process engineer
Main Job Responsibilities
Ability to create and follow data-based arguments to ascertain the root cause, then implement an Amazon standard or innovation to develop a solution. Flexibility in responding to countermeasures and bias to action to implement change. An understanding of Kaizen, PDCA, and Six Sigma processes will be helpful.
About the team
You will report to the ACES Regional FC Leader, while supporting local actions and DDD feedback by site leaders. As part of the CI team in the MENA region, you will be integral to leading and supporting effective and efficient change. You will be supported by the SME team and Business Analyst to accelerate effective change.
Basic qualifications
In addition to having affinity and experience in industrial engineering, business process engineering, quality, operations or logistics, you are an active networking agent with:
Degree or higher
Experience in project portfolio management
Strong track record of team leadership in large scale and fast operation environments
Very strong analytical capabilities
Ability to translate operational issues into practical solutions
Excellent communication skills (written and verbal).
· Fluent in English
qualifications preferred
In-depth knowledge of Lean Six Sigma and its practical use
Extensive knowledge of change management and continuous improvement methodologies
Demonstrable training and publishing skills and experience
Amazon.ae, formerly Souq.com, is an English and Arabic e-commerce platform, owned by Amazon, the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com confirmed that it would acquire Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.