Oracle is changing the cloud industry and has built the latest cloud offerings that focus on performance and resilience in today’s market. We seek your cloud expertise to deliver a game-changing cloud experience to our customers. You will be responsible for engaging directly with customers and internal Oracle teams on major incidents, reporting, change management, support activities and other related operations.
You will have the opportunity to help shape the cloud product and influence adoption and usage patterns among Oracle’s major customers. Must have a demonstrated ability to think strategically about business, create technical definition around client objectives in complex situations, develop solution strategies, catalyze and mobilize resources, and deliver results.
If you’re a change agent who can dream big and inspire customers – we want to meet you!
Work responsibilities
Responsible for providing clients with the necessary guidance and support throughout the entire lifecycle of the implementation to ensure the successful and effective use of OCI products.
Provide regular reviews of service delivery to assigned clients and make recommendations for improvements to align with best practices.
Act as the primary liaison between Oracle, the customer and other stakeholders. He will act as Oracle Support/Services that leads to the customer and provides business process, application functionality, technology and implementation expertise by providing a combination of business analysis, technical consulting and project management skills.
Responsible for escalation of issues across multiple business units within Oracle (eg technical support, engineering, operations, etc.) and coordinating resources to solve problems.
Collaborate daily with team members from Europe, Middle East, Africa, Asia Pacific and North America.
Job duties are varied and complex using independent judgment.
5-10 years of professional experience in the cloud industry, preferably in global and diversified organizations.
Work requirements
Be the single point of contact within Oracle for Oracle.
Develop and manage an Oracle TOS relationship with a specific large account, or a small number of medium accounts, throughout the engagement period and to maximize customer use of support services, achieving a high degree of satisfaction.
A background in technical operations and support is required.
Basic understanding of cloud technology and microservices.
Contract management, or delivery sharing as defined by client requirements.
Develop and maintain relationships with senior management across business lines and third parties.
Plan and publish support and operational activities to ensure effective implementation.
Advise the account on efficient and effective ways to use Oracle Support Services.
Engage directly with customers and internal Oracle teams on major incidents, reporting, change management, support activities and other related operations.
Oracle delivers an integrated suite of applications, databases, servers, storage, and cloud technologies to enable modern businesses. For most companies, flexibility is critical. Oracle provides a wide range of software, systems, and cloud deployment models — including public, on-premises, and hybrid clouds — to ensure technology is resilient to the unique needs of businesses.
Oracle Cloud is a complete, integrated suite of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical flexibility across the enterprise, connects people to information for clearer insights, and drives efficiency through streamlined workflows.
More than 420,000 customers in 145 countries have used Oracle technology to accelerate their digital transformation.